What's the single biggest mistake business owners make when offering same-day delivery? Not using batch delivery to organize runs, thus wasting both time and money.
It's an easy mistake to make, especially for businesses operating in small communities. Everything is so close, right? What's the harm in sending out deliveries here and there as one-offs when they come in?
It could make sense in certain situations; if you're doing 1-2 deliveries per week it could work. But businesses focused on building their delivery service soon grow past this phase.
Once you hit the stage where you're doing multiple deliveries a day, that scheduling and managing time adds up.
If you're a small business offering same-day delivery, you should understand batch delivery. It can make all the difference in streamlining your service.
Batch Delivery: How it Works
Batch delivery allows you to combine all your deliveries into one batch.
How does batch delivery work?
By allowing you to combine all your deliveries and send them out at the same time each day.
So let's say you're just starting to build your local delivery service; maybe you're sending out 4-6 deliveries per day in the Collingwood and Blue Mountain area.
The first thing you need to do is decide on a cutoff time for deliveries each day and let your customers know.
Say you set your cutoff at 1:00 p.m. so you can send your batch of deliveries out at 2:00 p.m. each day.
At 1:00 p.m., you know exactly how many deliveries you need to send out that day, and where they're going. Which means you have time between then and your 2:00 p.m. dispatch time to get your packages organized.
By 2:00 p.m. you're ready to send your pickups to your carrier with one click of a button in your EconoRoute™ platform.
Once that's done, our driver will arrive to pick up your deliveries; and we'll batch deliver on our end, too.
What does that mean for us? It means we'll dispatch deliveries based on the most efficient route.
If you've got two deliveries in one end of town, we'll be sure it goes out with other packages going the same way. Focusing on batch delivery is an important part of the process, from start to finish.
4 Benefits of Batch Delivery
Sending out your deliveries in batches means easy, no-fuss scheduling. With a consistent cut-off time, you always know ahead of time what your delivery run looks like that day.
By making sure you send runs out at the same time daily, you set clear expectations for everyone. First, your staff always knows the process, which makes it easy to adhere to.
Second, your carrier knows when to expect your deliveries each day, which helps them stay on top of things. And most importantly, your customers always know when their deliveries go out.
Less In-Store Disruption
With an established batching process, you can work out a predictable in-store routine. Which means less guesswork, less need for extra communication and less disruption.
Batch delivery keeps your same-day delivery service running like clockwork.
Better for the Environment
Sending your deliveries out in batches is also good for the environment. When you batch, your carrier can batch as well, which means more efficient routes and uses far less fuel.